Frequently Asked Questions
Everything you need to know about your Secretlab experience.
How long does shipping take for my Secretlab chair?
In-stock items are typically processed within 1–2 business days. Depending on your location, delivery usually takes between 3 to 7 business days via our premium courier partners.
What is the warranty period for Secretlab products?
All Secretlab chairs come with a 3-year manufacturer's warranty as standard, which can be extended to 5 years through our Extended Warranty Program.
Can I return my order if I am not satisfied?
Yes, we offer a 49-day return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a refund, subject to our return terms and conditions.
Are Secretlab chairs easy to assemble?
Every chair includes a step-by-step toolkit and a visual assembly guide. Most users find they can complete the assembly process within 20 minutes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna to help you pay over time.
How do I clean and maintain my upholstery?
We recommend using our specialized Secretlab Premium Fabric or Leather cleaners. For daily maintenance, a simple wipe with a damp microfiber cloth is sufficient to keep your chair in top condition.